Last Updated: March 2026
Dockey is a business Unit of BizKey Technologies, having it's registered office in Mhow, Indore, Madhya Pradesh.
At Dockey ("we", "our", "us") provides a WhatsApp-first platform designed primarily for doctors and clinics to manage patient consultations, collect patient information, and deliver prescriptions and medical documents digitally.
By using Dockey, you agree to the terms outlined in this document. These terms are subject to change without any prior notice. Dockey holds all the right to implement these terms.
We may collect the following information:
Name, qualifications, registration details
Clinic details
Contact information
Name, age, gender
Phone number (via WhatsApp)
Symptoms, medical history, reports
Device and interaction data (limited to WhatsApp interactions)
We use collected data to:
Enable doctors to manage and conduct consultations
Facilitate patient intake and record keeping
Generate prescriptions and medical documents
Improve platform performance
Provide operational support to doctors and clinics
We do not sell your personal or medical data.
Data may be shared with:
Doctors and clinics using the platform (as part of their operations)
Service providers (for infrastructure and communication)
Dockey acts as a technology facilitator and processes patient data on behalf of doctors. We ensure reasonable safeguards for data protection.
Data is stored securely using industry-standard practices
Access is restricted to authorized personnel only
We take reasonable steps to prevent unauthorized access
By using Dockey, you agree that:
Information provided is accurate
You will not misuse the platform
You understand that online consultations have limitations
Dockey is a technology platform and does not provide medical advice
Doctors and clinics are independent practitioners responsible for consultations, diagnoses, and prescriptions
Dockey only facilitates communication and record management
In case of emergency, users should visit a hospital immediately
Payments made to DocKey Platform for Infrastructure service subscription is non refundable.
Consultation fees are clearly communicated before booking and solely lies on doctors and medical practioner. DocKey is not liable for any miscommunication or dispute
Consultation fee are paid to doctors and Dockey doesn't have any part in it and hence any dispute arising between patient and doctors regarding payments & Refunds.
Dockey is not liable for:
Medical outcomes
Miscommunication between user and doctor
Any indirect or consequential damages
We may update these terms from time to time. Continued use of the platform constitutes acceptance of updated terms.
For any queries, contact us at:
Email: [email protected]
These terms are governed by the laws of India.
By using Dockey, you agree to the Terms of Use and Privacy Policy outlined by us.