Last Updated: March 2026

1. Introduction

Dockey is a business Unit of BizKey Technologies, having it's registered office in Mhow, Indore, Madhya Pradesh.

At Dockey ("we", "our", "us") provides a WhatsApp-first platform designed primarily for doctors and clinics to manage patient consultations, collect patient information, and deliver prescriptions and medical documents digitally.

By using Dockey, you agree to the terms outlined in this document. These terms are subject to change without any prior notice. Dockey holds all the right to implement these terms.

2. Information We Collect

We may collect the following information:

a. Doctor Information

• Name, qualifications, registration details

• Clinic details

• Contact information

b. Patient Information (collected on behalf of doctors)

• Name, age, gender

• Phone number (via WhatsApp)

• Symptoms, medical history, reports

c. Technical Information

• Device and interaction data (limited to WhatsApp interactions)

3. How We Use Your Information

We use collected data to:

• Enable doctors to manage and conduct consultations

• Facilitate patient intake and record keeping

• Generate prescriptions and medical documents

• Improve platform performance

• Provide operational support to doctors and clinics

We do not sell your personal or medical data.

4. Data Sharing

Data may be shared with:

• Doctors and clinics using the platform (as part of their operations)

• Service providers (for infrastructure and communication)

Dockey acts as a technology facilitator and processes patient data on behalf of doctors. We ensure reasonable safeguards for data protection.

5. Data Storage & Security

• Data is stored securely using industry-standard practices

• Access is restricted to authorized personnel only

• We take reasonable steps to prevent unauthorized access

6. User Responsibilities

By using Dockey, you agree that:

• Information provided is accurate

• You will not misuse the platform

• You understand that online consultations have limitations

7. Platform Disclaimer

• Dockey is a technology platform and does not provide medical advice

• Doctors and clinics are independent practitioners responsible for consultations, diagnoses, and prescriptions

• Dockey only facilitates communication and record management

• In case of emergency, users should visit a hospital immediately

8. Payments & Refunds

• Payments made to DocKey Platform for Infrastructure service subscription is non refundable.

• Consultation fees are clearly communicated before booking and solely lies on doctors and medical practioner. DocKey is not liable for any miscommunication or dispute

• Consultation fee are paid to doctors and Dockey doesn't have any part in it and hence any dispute arising between patient and doctors regarding payments & Refunds.

9. Limitation of Liability

Dockey is not liable for:

• Medical outcomes

• Miscommunication between user and doctor

• Any indirect or consequential damages

10. Changes to Terms

We may update these terms from time to time. Continued use of the platform constitutes acceptance of updated terms.

11. Contact

For any queries, contact us at:

Email: [email protected]

12. Governing Law

These terms are governed by the laws of India.

By using Dockey, you agree to the Terms of Use and Privacy Policy outlined by us.